Evidence and limits
← Production outcomesEmail navigation support-ticket reduction
Reported claim
Reduced support tickets related to email navigation by 50% after delivering a more intuitive preview and reply experience.
Work context
A Gmail-like CRM email viewer with condensed previews, full-message expansion and in-place attachment previews.
My contribution
Developed the frontend email viewing and reply experience.
Reported outcome
50% reduction in email-navigation support tickets.
How to interpret this claim
Self-reported · Employer confidential · medium confidence
What is not public
Self-reported in the October 2024 résumé. Employer support data is not public.
Public sources
No public source is available for this claim.