Email navigation support-ticket reduction
My redesigned email preview cut navigation support tickets by 50%.
Measured result
50% reduction in email-navigation support tickets.
Verification posture
Self-reported · Employer confidential
medium confidence
Work context
People were filing support tickets just to navigate email inside the CRM — not a good sign.
My contribution
I built the Gmail-like viewing and reply experience that replaced it: condensed previews, full-message expansion, attachments in place.
Interpretation
Self-reported · Employer confidential · medium confidence
What remains private
Self-reported in the October 2024 résumé. Employer support data is not public.
Public sources
No public source is available for this claim.